This Privacy Policy sets out how personal information is collected, held, used and disclosed by The Ville Resort-Casino in connection with the services provided by the venue and associated platforms. It also outlines the rights that individuals have in relation to their personal information and how those rights may be exercised.
This document is issued in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) that apply to APP entities operating in Australia. Where relevant, this policy also reflects obligations arising under the Interactive Gambling Act 2001 (Cth) and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), administered in part by AUSTRAC.
By accessing or using any service provided by The Ville Resort-Casino, you acknowledge that you have read and understood this Privacy Policy.
1. Who This Policy Applies To
This Privacy Policy applies to all individuals whose personal information is collected or held by The Ville Resort-Casino. This includes, but is not limited to, registered account holders, guests, visitors to the premises and individuals who contact the venue or platform for any purpose.
Use of the services is not permitted for persons under 18 years of age. Personal information is not knowingly collected from minors. Where it becomes apparent that personal information has been collected from a person under the applicable legal age, that information will be deleted without undue delay.
2. What Personal Information Is Collected
The Ville Resort-Casino collects personal information that is reasonably necessary for the purposes described in this policy. Categories of information that may be collected include:
- Full legal name, date of birth and residential address
- Government-issued identity documents (such as a passport or driver licence)
- Contact details, including email address and phone number
- Financial information, including payment account details and transaction records
- Account activity and gameplay records
- Records of communications with support or compliance teams
- Self-exclusion status and responsible gambling records, where applicable
Where practicable, personal information is collected directly from you. In some circumstances, information may be collected from third parties such as identity verification providers, payment processors or regulatory bodies, where permitted or required by law.
3. Purposes for Which Personal Information Is Used
Personal information collected by The Ville Resort-Casino is used only for purposes directly related to the provision, operation and administration of services, or as otherwise required or authorised by law. These purposes include:
- Verifying identity and age in accordance with applicable gaming legislation
- Creating, administering and managing accounts
- Processing transactions and maintaining accurate financial records
- Complying with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, including reporting to AUSTRAC where required
- Administering responsible gambling measures, including self-exclusion arrangements
- Responding to enquiries, complaints and other communications
- Conducting internal audits and security reviews
- Meeting obligations under the Interactive Gambling Act 2001, including those relating to the National Self-Exclusion Register
Personal information is not used for direct marketing without explicit consent. Where consent is given, it may be withdrawn at any time by contacting the Privacy Officer using the details in section 8 of this policy.
4. Disclosure of Personal Information
The Ville Resort-Casino does not sell, rent or trade personal information to third parties. Personal information may be disclosed in the following circumstances:
- To service providers engaged to assist in delivering services, such as identity verification partners, payment processors and IT infrastructure providers, where those providers are bound by appropriate confidentiality and data protection obligations
- To regulatory bodies, law enforcement agencies or government authorities where disclosure is required or authorised by law, including AUSTRAC, the Office of the Australian Information Commissioner (OAIC) and relevant state or territory gambling regulators
- In connection with the National Self-Exclusion Register, subject to the restrictions on disclosure of protected information set out in the Interactive Gambling Act 2001 and associated amendments
Where personal information is disclosed to third parties, reasonable steps are taken to ensure that those parties handle the information in a manner consistent with the Australian Privacy Principles.
5. Data Retention
Personal information is retained for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In particular:
- Transaction records are retained for a minimum of seven years following the date of creation or collection, in accordance with AUSTRAC record-keeping requirements
- Identity verification documents are retained for the period required under applicable gaming and anti-money laundering legislation
- Account records are retained for the duration of the account and for a reasonable period following closure, as required for legal, regulatory and compliance purposes
- Where retention is no longer required or permitted, personal information is securely deleted or de-identified
Different retention periods may apply to different categories of information, depending on the legal regime under which they were collected.
6. Security of Personal Information
The Ville Resort-Casino implements physical, technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include restricted access controls, secure storage systems, encryption of data in transit and staff training on privacy obligations.
Internal reviews of data handling practices are conducted periodically to assess adequacy and identify areas for improvement.
In the event of a data breach that is likely to result in serious harm to affected individuals, obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 will be observed. This includes notifying affected individuals and the OAIC within 30 days of becoming aware that an eligible data breach has occurred.
7. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 and the Australian Privacy Principles, individuals have the following rights in relation to personal information held by The Ville Resort-Casino:
- Access: You may request access to the personal information held about you.
- Correction: You may request that inaccurate, incomplete or out-of-date information be corrected.
- Complaints: You may lodge a complaint if you consider that your personal information has been handled in a manner inconsistent with the APPs.
- Opt-out: You may withdraw consent to direct marketing at any time.
To exercise any of these rights, a written request should be submitted to the Privacy Officer using the contact details in section 8. A response to access and correction requests will be provided within a reasonable timeframe. Verification of identity may be required before a request is processed.
If you are not satisfied with the response to a privacy-related complaint, the matter may be referred to the Office of the Australian Information Commissioner at www.oaic.gov.au.
8. Contact - Privacy Officer
All privacy-related enquiries, access requests, correction requests and complaints should be directed to the Privacy Officer.
The Privacy Officer may be contacted by email or in writing. Contact details are available through official venue communications and account correspondence. All correspondence should be clearly marked as a privacy matter to ensure it is directed to the appropriate team.
Receipt of privacy enquiries is generally acknowledged within five business days, and a substantive response is ordinarily provided within 30 days, or within such other period as may be required by law.
9. Changes to This Privacy Policy
The Ville Resort-Casino may update this Privacy Policy from time to time to reflect changes in practices, legal obligations or regulatory requirements. The current version of this policy is available on request and through official communications channels.
Individuals are encouraged to review this policy periodically. Continued use of the services following notification of any material change constitutes acceptance of the updated policy.
This Privacy Policy was last reviewed in 2025.